- Last Updated: August 2026
Refund Policy
We are committed to delivering excellent online tutoring services across the UK. Your satisfaction matters to us. This refund policy explains when and how you can get your money back. We have kept it straightforward, so you know exactly where you stand.
Clauses Covered
Refund Notice
100%
Transparent Policy
Quick Summary
— Full Policy —
How We Handle Your Refunds
Cancelling Your Tutoring Session
Plans change, and we understand that. Here is what you need to know about cancellations:
- Cancel at least 24 hours before your session to receive a full refund or credit.
- Late cancellations, under 24 hours’ notice, are not eligible for a refund.
- If you miss a session without letting us know, we cannot issue a refund or reschedule.
- You can cancel by emailing support@mixtacademy.co.uk or calling +44 7577 325935.
- Cancellations must be confirmed by our team to be considered valid.
- Session credits issued after a cancellation are valid for 30 days from the original booking date.
Refunds on Tutoring Packages
If you have purchased a tutoring package, here is how refunds work:
- Unused packages can be refunded within 7 days of purchase, provided no sessions have been attended.
- Once sessions have been used, we cannot refund the remaining package value.
- In some cases, we may offer session credits or alternative arrangements. Just contact us to discuss.
When Technology Lets You Down
Technical issues can happen. Here is how we handle them:
- If a technical issue on our end disrupts your lesson, we will offer a free make-up session or a full refund.
- Please ensure you have a stable internet connection and a working device before each session.
- We cannot issue refunds for technical problems on your end.
- Top tip: Test your setup at least 10 minutes before your lesson starts.
How to Request a Refund
Getting in touch is straightforward. Contact our support team and include the following:
- Your full name.
- Session date and time.
- Reason for your refund request.
- Proof of payment, receipt or transaction reference.
- Email: support@mixtacademy.co.uk
- Phone: +44 7577 325935
We will review your request and get back to you as quickly as possible.
When We Cancel Your Session
If our tutor faces an emergency and cannot attend, you will receive either:
- A full refund to your original payment method, or
- Free rescheduling at a time that suits you.
- We will always notify you as soon as possible if a cancellation on our side occurs.
Unhappy with Your Tutoring Session?
How Long Do Refunds Take?
Changes to This Policy
Questions About Refunds?
Our team is here to help. We understand that plans change and issues happen. Get in touch:
Phone: +44 7577 325935
Email: support@mixtacademy.co.uk
Website: https://mixtacademy.co.uk/
Frequently Asked Questions
We are transparent about every aspect of how your personal information is managed.
Yes, but timing is key. You can request a 100% refund within 7 days of purchase, as long as no sessions from the package have been used. If any lessons have already taken place, the remaining unused balance is generally non-refundable, though we may offer alternative options such as session credit where possible.
We aim for every lesson to be a positive experience. If a session doesn’t meet expectations, please contact us within 24 hours at info@mixtacademy.com with details of the issue. Our team will review it promptly and may offer a replacement lesson with a different tutor or provide a refund, depending on the situation.
Once your refund is approved by our support team, it is sent back to your original payment method. Most banks take around 5 to 10 business days to process and clear the transaction. You will also receive a confirmation email as soon as the refund has been issued.
If you cancel a session more than 24 hours in advance and choose a session credit instead of a refund, the credit remains valid for 30 days from the original booking date. It can only be used for future Mixt Academy lessons and cannot later be exchanged for cash or refunded.